Refund and Returns Policy

Effective Date: December 10, 2024
Website: vacprofixpro.com

At VacProFixPro, we are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we offer a clear and transparent Refund and Returns Policy to ensure your shopping experience is as hassle-free as possible.

1. Returns Eligibility

We accept returns under the following conditions:

  • The product must be returned within 30 days of the purchase date.
  • The item must be in new, unused condition, with original packaging, labels, and tags intact.
  • Products that have been damaged or used will not be eligible for return unless there is a defect.
  • Certain products, such as sale items, gift cards, and personalized products, are not eligible for returns.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@vacprofixpro.com or call us at 630-201-6364 to request a return authorization. Please include your order number, product details, and the reason for the return.
  2. Return Authorization: Once we approve your return request, we will provide you with a Return Authorization Number (RA) and instructions on how to return the product.
  3. Package the Product: Carefully package the product, including all original packaging, tags, and accessories.
  4. Ship the Product: Return the product to the address provided by our customer service team. Please note that return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.

3. Refund Process

Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.

  • Approved refunds will be processed to the original payment method.
  • Processing time for refunds may take 5-10 business days after the return is received.
  • Refund amount: If your return is approved, we will refund the full purchase price of the product. Shipping charges are non-refundable unless the return is due to a defect or mistake on our part.

4. Exchanges

If you would like to exchange a product for a different item, please initiate a return as outlined above and place a new order for the desired product. Unfortunately, we do not offer direct exchanges, but we are happy to assist with the return and purchase of a new item.

5. Defective or Damaged Items

If you receive a defective or damaged product, please contact us immediately at info@vacprofixpro.com or call 630-201-6364. We will arrange for a free return and provide a full refund or replacement at no extra cost to you.

6. Non-Returnable Items

The following items are non-returnable:

  • Gift cards
  • Personalized items
  • Sale or clearance items
  • Opened or used products (unless defective)

7. Shipping Fees

  • Return shipping: You will be responsible for the return shipping fees unless the return is due to a defect or mistake on our part.
  • Original shipping: Shipping costs for the original order are non-refundable unless the return is due to an error on our part.

8. Contact Us

For any questions or assistance regarding returns, refunds, or exchanges, please feel free to contact us:

VacProFixPro
Street: 305 Walkers Ridge Way, Kit Carson, Colorado, United States
Phone: 630-201-6364
Email: info@vacprofixpro.com
Website: vacprofixpro.com